There could be occasions where our services are not upto your expectations. Please donot hesitate to register your complaint or drop us some feedback and suggestion. It will only help us serve you better.
Suggestions / complaint boxes are available at the reception counters and nursing stations.
You can also mail us on firstname.lastname@example.org or fill in the relevant form in the contact us page in this website
The room types available at Citi Neuro Centre are Intensive Care Unit Bed, Single room, Twin sharing, Triple sharing and Cubicle ward. Please note that the total bill may change in accordance to the room chosen.
Medical need is the first priority when assigning rooms, so your request for a specific type of room may not always be filled. However, every effort will be made to give you the accommodation you choose.
All the rooms have central oxygen & suction connection. All wards have an additional bed for the attendant.
Once the treating consultant has recommended admission, the front office staff at the reception will assist you in completing the admission formalities.
You will be asked to complete an ‘Admission Form’, confirm the room type and verify who will be responsible for your medical expenses
You would need to sign a form, consenting for treatment at our facility. Our staff will generate an In patient case sheet for the patient.
In addition, you will be required to make an advance payment. The advance shall be adjusted against the final bill at the time of discharge.
Patients of foreign origin are expected to submit their passports/PIO cards failing which the admission of the patients may be denied.
You are requested to hand over any cash or valuables to your relatives or attenders before admission into the hospital. The hospital will not assume any responsiblilty for losses during the in-patient stay.
Once you arrive at your room, a nurse or coordinator will explain about the facilities in your room.
You would need to change your clothes into the hospital dress and your temperature and blood pressure will be checked.
If you need to undergo any surgery or other invasive procedure, you will be asked to sign a Consent form in order to give permission to the Hospital to perform the relevant procedure.
If you have any questions at any point, please do not hesitate to ask our nurse or discuss with your treating team.
While your primary consultant personally handles your treatment, round-the-clock medical cover is provided by duty medical officers. Please inform the nursing station if you need to contact the doctor.
Our Nursing staff is highly trained in caring for patients with neurological disorders and dedicated to provide the best nursing care. In case you need to call the nurse, kindly press the Call Bell near the patient’s bed.
All medicines and other consumables for the patient will be provided by the In patient Pharmacy of the hospital. No outside medicine or consumables are permitted to be brought into the hospital
Patients/relatives are requested not to tip the staff as this is strictly prohibited. Any employee demanding tips should be reported to the Ward Incharge or to the Nursing Superitendant.
At the time of admission you are required to make a deposit, which would be adjusted against your final bill. During your stay in the hospital, interim bills are generated and you are requested to make payments as per the outstanding amount.
Payments for the hospital bill can be made in cash and/or by demand drafts and all major credit cards. Payments through Cheques are not accepted.
All payments at the time of admission, during the in patient stay and at the time of discharge should be made at the IP billing cashier located in the main reception in the ground floor.
Please insist on a computer generated receipt for any payment made.
The In patient billing department (Basement – 3) will answer any queries you may have on your in patient bill